Evening Shift Leader Hot Springs

Evening Shift Leader

Full Time • Hot Springs
A Shift/Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Key Responsibilities

•     Coaches: CFA Standards & Culture

-       Coaches brand standards (Pathway)

-       Coaches food safety and quality standards (SAFE & eRQA’s)

-       Coaches positional excellence 

-       Coaches and oversees restaurant cleanliness and safety (Checklists)

-       Coaches Team Members on training standards (Pathway)

•     Creates: Game Plan & Area Environment

-       Creates consistency in daily operations, i.e. positive atmosphere, unified organized 

environment, and fast and friendly service

-       Creates area action plan (HotSchedules; Lineups)

-       Creates communication clarity (GroupMe or similar communication method

-       Consults area lineups for DT, FOH, and/or Kitchen

•     Solves: Area Problems

-       Assesses area’s business results as required (Dashboards)

-       Assesses cash management flow and accountability (inFORM)

-       Assesses POS data and results (Servicepoint)

-       Solves operational hindrances to guest experience

  •  Leading their team to deliver a remarkable guest experience during their shifts
  •  Support other leaders
  •  Execution of huddles to ensure all team members are on the same page
  •  Encourage team members 
  •  Proactively checking behind team members
  •  Completing daily and weekly checklists
  •  Leaving the restaurant better than how you found it
  •  Create emotional connections with guests
  •  Create a fun and cared for environment for team
  •  Encourage rule enforcement
  •  Coaching the behaviors of all Team Members on their shifts. Those behaviors are:
  •  Hustle that creates a surprisingly fast Speed of Service
  •  Execution of systems that ensure a refreshingly clean environment
  •  Proactive thinking with the teams member responsibilities ( stocking)
  •  Delivering Chick-fil-A’s Recipe for Service
  •  Second Mile Service
  • Key Activities and Behavioral Traits
A Team Leader should:

  •  Work a minimum of 20 hours per week
  •  Focus on coaching towards all related goals during their shifts
  •  Practice thinking like a Supervisor for ways they can improve
  •  Be positive
  • Be reliable for the team
  • Be an example for the team
  • Be professional and mature

Apply for this position
Compensation: $12.50 - $15.00 per hour

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The Team Member Experience

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.